Pretty much every business person nowadays knows about the powerful CRM technology and the ways it can improve any business, regardless of the industry it is a part of. However, not many people are aware of the fact that CRM solutions can be implemented to each and every department of a company, including the financial department.
Finance CRM has become an invaluable tool for putting more focus on customers and delivering the best customer experience possible, as well as automating and facilitating all of the finance related workload.
In this article, we will present you with some of the most important reasons for implementing finance CRM into your business operations, as well as the easiest ways to do it. In addition, if you want to know more about the financial services this technology offers, you can do that here.
Why your company needs finance CRM
- To make your finances more accurate
Directors of finance usually find it difficult to gain an accurate view of the entire organization, since they are burdened with launching various different programs and combining data from numerous spreadsheets manually.
But, with the help of finance CRM, they will have an ability to combine the CRM technology and the sales information they get from it with the data they get from their ERP system. That way, they can make an interactive dashboard which will gather all the data in one location.
Apart from this, they will be able to generate business forecasts more precisely, manage revenue as well as the budget variances, and manage the overall budget in a more effective way.
- To help you decrease the administrative burden
If you have multiple separate systems in the company, your accounting staff might be getting numerous requests regarding shipments, payments, order status, credit lines, and other questions related to accounting from other departments’ staff that doesn’t have access to this kind of information.
However, if such information becomes centralized in one database only, everyone will be able to see it whenever they need it. That way loads of time will be saved, as customer service will deal with customer inquiries themselves, and the accounting department will be able to focus on more relevant work.
- To make customer collections easier
Using the right finance CRM solution will help you handle client collections more quickly, and turn invoices into money. Consolidating all of the account-related information into one single dashboard which includes interactive graphs will enable you to identify problems, organize collection calls, and schedule updates.
The majority of finance CRM systems have an integrated task manager and calendar, so you can use them to send automatic email notifications and reminders about the deadlines or about anything that requires more attention. Moreover, this tool will help everyone in the organization communicate more clearly.
How to implement your finance CRM properly
- Choose the best solution
Naturally, the first step in implementing any kind of software solution into your business operations is knowing exactly what you need. That is why you should first take a close look at your entire organization and determine which areas require some improvements.
Once you have a clear insight into your company’s needs, you should opt for a high quality but cost effective solution with a user-friendly interface that everyone will embrace.
- Carefully plan the process
It’s important to plan the whole process ahead, since adjusting to the new technology can sometimes be difficult for the employees. The first thing you need to do is to create a backup for everything – make cloud copies of all of the employees’ data.
Afterwards, you should come up with a detailed timeline while having your budget in mind. To ensure that the transition goes smoothly for everyone, turn the implementation into a step-by-step process that can be followed easily.
- Prepare your team
The last vital thing you need to do is organize training sessions to educate your staff about the new finance CRM solution and thus reduce the risk of potential errors.
To conclude, implementing finance CRM in your business operations is guaranteed to eliminate duplicate data, any communication barriers among departments, and help the entire business achieve better visibility.